Refund Policy
Understanding your rights and our commitment to fair refund practices for all FirstDigitalFlash services and products
1 Refund Eligibility Overview
At FirstDigitalFlash, we stand behind our budgeting platform and educational resources. Our refund policy reflects our commitment to customer satisfaction while maintaining fair business practices. Refunds are available for specific circumstances outlined in this policy.
- Premium subscription cancellations within 14 days of initial purchase
- Course enrollments cancelled within 7 days before the start date
- Technical issues that prevent platform access for more than 72 consecutive hours
- Duplicate payments or billing errors on our end
2 Subscription Refunds
Premium subscriptions to our budgeting platform include a satisfaction guarantee period. We believe you should have adequate time to explore our features and determine if they meet your financial management needs.
14-Day Satisfaction Guarantee
New subscribers can request a full refund within 14 calendar days of their initial subscription purchase. This applies only to first-time subscribers and cannot be combined with promotional pricing.
- Full refund available for cancellations within 14 days of first subscription
- Pro-rated refunds not available for partial months
- Annual subscriptions eligible for full refund if cancelled within 14 days
- Refunds processed within 5-7 business days after approval
3 Course and Workshop Refunds
Our educational courses scheduled throughout 2025 and 2026 have specific refund timelines to ensure fair planning for both students and instructors. We understand that circumstances change, and we've designed our policy to accommodate reasonable cancellation requests.
- Full refund for cancellations made 7 or more days before course start date
- 50% refund for cancellations made 3-6 days before course start date
- No refund for cancellations made less than 3 days before start date
- Course postponements due to instructor illness qualify for full refund or rescheduling
4 Technical Issue Refunds
We maintain high platform reliability standards. However, if technical issues prevent you from accessing our services, we provide compensation through refunds or service credits.
- Platform downtime exceeding 72 consecutive hours qualifies for partial refund
- Data loss incidents receive full refund plus 30 days free service
- Security breaches affecting user data qualify for immediate refund if requested
- Mobile app functionality failures lasting more than 48 hours warrant service credit
5 Refund Process and Timeline
We've streamlined our refund process to make it straightforward and transparent. Most refund requests are processed within one business week, though payment method and banking procedures may affect the final timeline.
Step-by-Step Refund Process
Submit your refund request through your account dashboard or contact our support team directly. Include your subscription details and reason for the refund request. We'll review and respond within 48 hours.
- Submit refund request via account dashboard or email support
- Provide order number, payment method, and reason for refund
- Receive confirmation email within 24 hours of request
- Refund processing takes 3-7 business days after approval
- International payments may require 7-10 business days
6 Payment Method Considerations
Refunds are processed using the original payment method whenever possible. Different payment methods have varying processing times, and we'll inform you of expected timelines during the refund approval process.
- Credit card refunds: 3-5 business days to appear on statement
- Bank transfers: 5-7 business days for processing
- Digital wallet payments: 1-3 business days typically
- International transfers: 7-14 business days depending on banks
Questions About Refunds?
Contact our support team for refund assistance:
Email: info@firstdigitalflash.com
Phone: +84 283 873 8587
Address: 424 Đường Trần Hưng Đạo, Phường 5
Thành phố Mỹ Tho, Tiền Giang 861338, Vietnam
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM (Vietnam Time)